Shipping policy
All Axiometa orders currently ship from our fulfillment center in the United States, including orders delivered internationally.
Processing your order
Orders are normally processed within 0–1 business days. High order volumes, holidays or other disruptions may cause delays. If we cannot ship within the stated processing time, we will contact you with an updated estimate and the choice to agree to the delay or cancel for a refund. If we cannot fulfill your order, we will cancel it and promptly refund the unshipped items and their delivery charges.
Delivery estimates
- United States: standard delivery typically takes 3–7 business days after dispatch.
- International: delivery typically takes 7–21 business days after dispatch, depending on the destination and customs clearance.
These are estimates, not guaranteed delivery dates. Carrier disruptions, weather, holiday volumes and customs checks can affect delivery.
Carriers may include USPS, UPS, FedEx, DHL or local delivery partners. Available shipping methods and charges are shown at checkout.
Tracking
Once your order ships, we will email your tracking information. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
International duties and taxes
International deliveries may incur import duties, taxes or carrier clearance fees. Any such charges not collected at checkout are the recipient’s responsibility, subject to applicable law.
Delivery problems
If your shipment is delayed, arrives damaged or appears to be missing, email store@axiometa.io with your order number so we can help investigate.
For returns, see our refund policy. This shipping policy does not limit your rights under applicable consumer law.